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Millions of AI resolved conversations a month from the worlds most innovative Brands
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Client Success Stories
50% less contact center agents, and 7 figures in annual savings
Before
Before working with Sentiment, this leading eCommerce retailer had already tried to deploy AI with two different vendors.
Both attempts failed.
Customers were frustrated, automation rates were low, and internal teams were left managing a complex, fragile system that required constant fixes.
After
We deployed generative AI assistants across 15 brands, handling up to 500,000 customer conversations per month across the UK, EU, and USA.
The results:
- 7-figure annual cost savings
- 50%+ reduction in agent workload
- Improved CSAT scores
- AI responses so natural, many customers believed they were speaking to a human
How We Did It
Most AI projects fail because they rely on rigid tools that can’t integrate deeply or adapt to real business workflows.
Sentiment is different.
We’ve built a no-code AI platform that connects seamlessly to internal systems and orchestrates complex customer journeys—without engineering effort.
This allows:
- Rapid deployment (weeks, not months)
- Full control over workflows and business logic
- Continuous improvement without technical bottlenecks
For this client, our team handled the full deployment and continues to optimize performance on an ongoing basis.
Our commercial model is aligned with results—
when the client wins, we win.