Engage is Sentiment’s established enterprise platform for customer service and customer engagement — the product behind our existing customer base and recurring SaaS revenue.
One workspace for every channel
Facebook, Instagram, WhatsApp, X, LinkedIn, Line, Trustpilot and app store reviews, email, web chat and SMS all land in a single unified inbox, with AI-assisted routing so nothing is missed and nothing is cherry-picked.
Built for enterprise operations
Automatic routing by SLA and priority, real-time queue and team performance analytics, workforce reporting, and real-time CSAT surveying — so operations leaders can run and continually improve service at scale.
Works with Flow
Engage is where Flow’s AI assistants hand off conversations that need a human — with full conversation context attached, via a low-code, drag-and-drop hand-over builder. No rip-and-replace: Engage integrates with the CRM and helpdesk tools you already run.