Flow lets enterprise customer service organisations build, deploy and manage generative AI assistants that handle real customer conversations — not scripted bots. Built on leading LLMs, Flow understands context, resolves what it can on its own, and hands over what it can’t.
Build
A low-code integration builder connects Flow to your CRM, order management and knowledge systems, so assistants can actually take action, not just answer questions. A conversational debug view lets non-technical teams test and refine assistants safely before they go live.
Deploy
Launch the same assistant across Messaging, Social, Email, Web Chat and SMS from one build.
Manage
Real-time simulation and versioning let you test and roll out changes safely, with full auditability of every interaction.
Hand over, seamlessly
Drag-and-drop hand-over components route anything an assistant can’t resolve straight to a human — in Engage, our enterprise engagement platform, or in your existing platform (Zendesk, Salesforce, Genesys, Talkdesk and more) — with the full conversation history attached.
Results at enterprise scale
50% of customer care volume handled by AI (Debenhams Group / Boohoo Group, 10 brands, $2bn+ revenue)
100% reduction in average handling time on AI-resolved conversations
Millions of dollars in annual savings for enterprise deployments