Engage
Sentiment’s established enterprise platform for customer service and customer engagement — the product behind our existing customer base and recurring SaaS revenue.
One unified workspace for every channel, built for the realities of enterprise operations — trusted in production today.
Every conversation, one inbox, nothing missed
Facebook, Instagram, WhatsApp, X, LinkedIn, Line, Trustpilot and app‑store reviews, email, web chat and SMS all land in a single unified inbox, with AI‑assisted routing so nothing is missed and nothing is cherry‑picked.
Everything operations leaders need to run service at scale
Automatic Routing & Classification
Route by SLA and priority, auto-tag by type, and filter spam or profanity before it reaches your team.
Real-Time Queue & Team Analytics
Live queue trends and team performance analytics so nothing falls behind SLA unnoticed.
Workforce Reporting
See who’s online, what they’re working on, and how workload is balanced across your team.
Real-Time CSAT Surveying
Capture satisfaction as conversations close, so operations leaders can continually improve service ROI.
Where Flow’s AI hands off to your team
Engage is where Flow’s AI assistants hand off conversations that need a human — with full conversation context attached, via a low‑code, drag‑and‑drop hand‑over builder. No rip‑and‑replace: Engage integrates with the CRM and helpdesk tools you already run.
See Engage in action
One workspace, every channel, built for enterprise operations — and ready to work with Flow from day one.