Social Media
Public and private social conversations, unified by Engage, drafted by Flow’s generative AI, and reviewed by your team before anything goes live.
Engage connects the channel. Flow’s generative AI understands and resolves the conversation, integrated with your internal systems. Your team steps in whenever it’s needed — with nothing to repeat.
From a public mention to a protected brand
Every social message flows through the same pipeline: connected by Engage, resolved by Flow, handed over when it matters.
One unified inbox for every social channel
Engage handles all public and private social interactions in one unified inbox, built for fast, reactive customer care with KPI tracking so you can measure social alongside your other channels. Automatic classification removes spam and profanity and applies smart tags by keyword, location and channel, while canned responses keep answers fast and consistent.
One AI assistant, every social channel
Flow’s generative AI understands the conversation and resolves public and private social messages, grounded in your knowledge base and CRM, and hands over — with full context attached — the moment a conversation needs a person.
Everything a social team needs to move fast, safely
Automatic Classification
Spam and profanity removed automatically from public accounts; smart tags applied by type, keyword and channel.
Canned Responses
Fast, consistent answers to repeat questions, with auto-response to acknowledge receipt instantly.
AI Conversational Assistant
Flow’s generative AI understands and resolves public and private social messages, connected to your CRM, order management and knowledge base.
Seamless Hand-Over
Anything Flow can’t resolve routes straight into Engage for a human teammate — with the full conversation history attached.
Hand-over, on your terms
Flow resolves what it safely can on social. Anything else — a complaint, an edge case, a VIP customer — escalates into Engage with full context attached, so your team never asks a customer to repeat themselves.
See social media, protected and automated
See how Engage unifies every social channel and Flow drafts replies — with your team always the last word before it’s public.
