Social Media
Public and private social conversations, unified by Engage, drafted by Flow’s generative AI, and reviewed by your team before anything goes live.
Engage connects the channel. Flow’s generative AI understands and resolves the conversation, integrated with your internal systems. Your team steps in whenever it’s needed — with nothing to repeat.
From a public mention to a protected brand
Every social message flows through the same pipeline: connected by Engage, drafted by Flow, and — on social, always — checked by a human before it’s posted.
One unified inbox for every social channel
Engage handles all public and private social interactions in one unified inbox, built for fast, reactive customer care with KPI tracking so you can measure social alongside your other channels. Automatic classification removes spam and profanity and applies smart tags by keyword, location and channel, while canned responses keep answers fast and consistent.
Flow drafts it. Your team approves it.
Flow’s generative AI drafts replies to public and private social messages, grounded in your knowledge base and CRM. Because a mistake on social is public, every AI-drafted reply can run through the same Approvals Loop your team already trusts — reviewed by a senior teammate before it’s ever posted.
Everything a social team needs to move fast, safely
Automatic Classification
Spam and profanity removed automatically from public accounts; smart tags applied by type, keyword and channel.
Canned Responses
Fast, consistent answers to repeat questions, with auto-response to acknowledge receipt instantly.
AI-Drafted Replies
Flow drafts responses to public and private social messages, connected to your internal systems and knowledge base.
Approvals Loop
Flow’s AI drafts — and new team members’ replies — can require senior sign-off before anything goes live on social.
Hand-over, on your terms
On social, hand-over isn’t optional for anything sensitive. Flow drafts the reply, but the Approvals Loop keeps a human in control of what actually gets posted publicly — protecting your brand while your team coaches new starters.
See social media, protected and automated
See how Engage unifies every social channel and Flow drafts replies — with your team always the last word before it’s public.
