Web Chat
Website chat connected by Engage’s unified inbox, answered instantly by Flow’s generative AI, with a human always one click from taking over.
Engage connects the channel. Flow’s generative AI understands and resolves the conversation, integrated with your internal systems. Your team steps in whenever it’s needed — with nothing to repeat.
From an open chat window to a resolved visitor
Every web chat flows through the same pipeline: connected by Engage, answered instantly by Flow, and handed to a teammate the moment it’s needed.
Web chat, messaging and email, one inbox
Engage brings web chat, messaging apps and email into one place, with SLA routing to prioritise channels and topics and route automatically to your agents. Advanced chat features come as standard — image and file sharing, typing indicators and emoticons — in one slick interface your agents actually enjoy using.
Instant answers, the moment the window opens
Flow answers the moment a visitor opens chat, resolving common questions in real time using your CRM and order data — no waiting for an agent to become free. When a conversation needs a person, Flow hands over with one click and the full transcript attached, so nothing is repeated.
Everything a web chat team needs, in one interface
Group Channel Management
Web chat, messaging apps and email routed into one inbox, with SLA routing to prioritise by channel and topic.
Advanced Chat Features
Image and file sharing, typing indicators and emoticons, deployed as standard in one slick agent interface.
Instant AI Answers
Flow resolves common questions the moment a visitor opens chat, connected to your CRM and order systems.
One-Click Hand-Over
The moment a person steps in, the full conversation transcript follows automatically into Engage.
Hand-over, on your terms
Flow handles the instant, high-volume questions. The moment a visitor needs a person — a complex order issue, a frustrated tone, a VIP account — Flow hands over into Engage with the full transcript attached.
Answer instantly. Escalate seamlessly.
See how Engage unifies web chat with your other channels and Flow answers visitors instantly — on your own website, in a live walkthrough.
