Messaging
WhatsApp, Messenger, Line and Live Chat, unified in one messaging-first inbox — with generative AI resolving conversations and a human always one step away.
Engage connects the channel. Flow’s generative AI understands and resolves the conversation, integrated with your internal systems. Your team steps in whenever it’s needed — with nothing to repeat.
From WhatsApp to Messenger, one pipeline
Every messaging channel flows through the same pipeline: connected by Engage, resolved by Flow, handed over when it matters.
Group Channel Management, no cherry-picking
Engage manages WhatsApp, Messenger, Line and Live Chat in shared inboxes, automatically load-balancing conversations across your online team. Messages are picked up in real time and automatically routed with SLA distribution and last-agent routing — with automatic tagging as standard, so no query is missed and no one cherry-picks the easy ones.
One AI assistant, every messaging channel
Build a Flow assistant once and deploy it across WhatsApp, Messenger, Line and Live Chat from a single build. Flow understands the conversation, drafts or sends a resolution using your CRM and order systems, and hands over — with full history attached — the moment a conversation needs a person.
Everything a messaging team needs, connected end to end
Group Channel Management
Shared inboxes across WhatsApp, Messenger, Line and Live Chat, with automatic load balancing across your online team.
Realtime SLA Routing
Messages are picked up in real time and routed by SLA and priority, with last-agent routing and automatic tagging as standard.
AI Conversational Assistant
Flow’s generative AI understands and resolves messaging conversations, connected to your CRM, order management and knowledge base.
Seamless Hand-Over
Anything Flow can’t resolve routes straight into Engage for a human teammate — with the full conversation history attached.
Hand-over, on your terms
Flow resolves what it safely can. Anything else — a complaint, an edge case, a VIP customer — escalates into Engage with full context attached, so your team never asks a customer to repeat themselves.
Put messaging to work, safely
See how Engage connects every messaging channel and Flow resolves real conversations — on your own use cases, in a live walkthrough.
