Sentiment turns email into a real-time, messaging-first experience — connected by Engage, drafted by Flow’s generative AI, reviewed by your team.
Engage connects the channel. Flow’s generative AI understands and resolves the conversation, integrated with your internal systems. Your team steps in whenever it’s needed — with nothing to repeat.
From a two-week thread to a same-day resolution
Every email flows through the same pipeline: connected by Engage, drafted by Flow, and handed to a teammate whenever a human touch is needed.
Email, minus the back-and-forth
Engage takes every incoming email, regardless of channel, and routes it to your online team by SLA and priority — so nobody cherry-picks the easy ones and nothing sits for two weeks. Automatic classification removes spam and applies smart tags, while built-in sentiment analysis gauges the tone of every email so emotionally charged issues are prioritised, not buried.
Flow reads the thread. Flow drafts the reply.
Flow reads the full email thread and drafts a complete reply grounded in your CRM, order and knowledge systems — turning email into a messaging-first conversation instead of a week of back-and-forth. Anything sentiment-charged or genuinely complex is flagged straight to a human, with the whole thread already attached.
Everything an email team needs to stop the back-and-forth
Automatic Routing
Every email routed by SLA and priority, so nothing is cherry-picked and nothing is missed.
Sentiment Analysis
Every email’s tone is gauged automatically, so emotionally charged issues are prioritised, not buried in the queue.
AI-Drafted Replies
Flow reads the full thread and drafts a complete response, grounded in your CRM, order and knowledge systems.
Human Hand-Over
Sentiment-charged or complex threads route to your team with the full thread attached — no re-reading required.
Hand-over, on your terms
Flow drafts the reply and can send the routine ones automatically. Anything sentiment-charged, unusual, or genuinely complex is flagged straight to a human teammate — with the entire thread already attached, so nobody starts from scratch.
Make email great again
See how Engage routes every email and Flow drafts the reply — on your own inbox, in a live walkthrough.
